Notice for Washington (WA) State Residents: Because of an extraordinary volume of applications received from WA residents, Genworth will not be accepting new WA State applications for Individual Long Term Care Insurance Coverage at this time.
Contact Us Form
To help us assist you with your inquiry, please consider the following contact options:
If you are an existing policy/contract/certificate holder, register/login to My Genworth, our secure customer website, to complete transactions or contact Genworth at 888 GENWORTH (888.436.9678) where you can speak with a Customer Service Representative.
If you are a financial professional, register/login to Genworth Pro to manage your book of business with Genworth.
Otherwise, please complete the form below. You should expect to receive a response within 3 - 5 business days.
PLEASE NOTE: Under no circumstances can we accept transactions like, but not limited to, address changes, premium payments, cancellations, etc. through this form. Any requests for transactions completed on this form will not be executed. For your security, do not include personal information including policy/contract number or social security number.
Financial Professionals can manage your business with Genworth online including:
Policy documents and details of your inforce business
Inforce illustrations/projections at any time
Licensing information, including any required training
Commissions statements
Product information and rates, sales material, a variety of tools, and more
You can manage your Annuity Contract online including:
View Contract Details
Automate Payments
Update your address
For more information:
Annuity Insurance FAQs
Annuity Insurance Forms
For additional questions contact
Customer Service:
Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
You can manage your Life Insurance policy online including:
View Policy Details
Automate Payments
View Premium history
Update your address
Submit forms
For more information:
Life Insurance FAQs
Life Insurance Forms
For additional questions contact
Customer Service:
Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
You can manage your Long Term Care Insurance policy online including:
View Policy Details
Automate Payments
View Premium history
Update your address
Submit forms
For more information:
Long Term Care Insurance FAQs
Long Term Care Insurance Forms
For additional questions contact
Customer Service:
Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET